Terms of Service
These terms apply when you use www.stay365.co.za or the STAY365 portal, make a booking, or pay through this website. "STAY365", "we" and "us" mean Residency Property Group (Pty) Ltd (registration number 2023/981119/07), trading as STAY365. "You" means the person using the website or making a booking.
1. What STAY365 provides
STAY365 lists student accommodation in KwaZulu-Natal, takes bookings and booking deposits, allocates beds, and prepares leases that you sign online. Some residences are owned by STAY365's partners. Your lease is with the landlord named in the lease, and the lease sets out the terms of your stay. If these terms and your lease conflict about your stay, the lease applies.
2. Using the website
- You must give true, complete and current information. A booking made with false information (for example, someone else's ID number) may be cancelled.
- If you are under 18, a parent or guardian must agree to your booking and sign or co-sign your lease.
- Do not misuse the website: no attempts to break its security, scrape data, submit spam or impersonate others.
- Staff, owner and partner logins are personal. Keep your password secret and tell us immediately if you think someone else has used your account.
3. Listings and availability
We take care to keep residence descriptions, photos, prices, accreditation and bed availability accurate and up to date. Availability changes as other students book, and a booking is not a guarantee of a specific room or bed until we confirm your placement and you sign your lease. Photos show typical rooms; your room may differ in layout or finishes.
4. Bookings
- You submit a booking for a residence and academic year, and pay the booking deposit if one applies.
- The booking places you in the queue for that residence. We confirm or decline it, normally within 2 business days.
- Once we allocate a bed, we send your lease for electronic signature. Your placement is final when the lease is signed by you and the landlord, and your funding (where relevant) is confirmed.
We may decline or cancel a booking if the residence is full, your information cannot be verified, you do not meet the residence's requirements (for example, a female-only residence), or you do not sign your lease within the time we give you. If we decline or cancel for a reason that is not your fault, your deposit is refunded in full.
5. Prices and payment
- Prices are shown in South African rand. The booking deposit and "rent from" price are shown on each residence page. See Pricing & payments.
- Online payments are processed by Paystack. By paying, you also agree to Paystack's terms. We do not store your card details.
- Rent, payment dates and any other charges are set out in your lease.
6. Cancellations and refunds
You may cancel a booking as set out in our Refund & Cancellation Policy, which forms part of these terms. In summary: a full refund within 7 days of paying, and after that a refund less an admin fee until you sign your lease.
7. Electronic signing and communication
You agree that we may communicate with you by email, SMS and WhatsApp, and that a lease you sign through STAY365's online signing process is a valid electronic signature under the Electronic Communications and Transactions Act, 2002. We record the time, IP address and device used when you sign, and email you a signed copy.
8. Your personal information
We process your personal information as explained in our Privacy Policy.
9. Our responsibility
We are not responsible for loss caused by things outside our reasonable control, such as load-shedding, water or municipal service failures, natural disasters, strikes, or actions of NSFAS, institutions or other third parties. To the extent the law allows, we are not liable for indirect or consequential loss. Nothing in these terms limits any right you have under the Consumer Protection Act or other law that cannot be limited, or our responsibility for loss caused by our gross negligence.
10. Intellectual property
The STAY365 name, logo, website content and software belong to us or our licensors. You may view and share residence pages for personal use, but you may not copy or reuse our content commercially without written permission.
11. Complaints and disputes
Please contact us first and follow our Dispute Policy. You keep the right to approach the Consumer Goods and Services Ombud, the National Consumer Commission or the Rental Housing Tribunal.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you make a booking applies to that booking.
13. Law and notices
These terms are governed by the laws of the Republic of South Africa. We choose 71 Old Main Road, Hillcrest, KwaZulu-Natal, 3650, South Africa as our address for legal notices. Our full business details are on the Business information page.